Loading...

Frequently Asked Questions

If you have questions, we have so many answers! Our "Hoot" team is very helpful and we are full of knowledge about real wood furniture and our furniture store. Here are a list of the most frequently asked questions.

Frequently Asked Questions

Help Center

Hoot Faq
Do you remove old furniture?

Good news! If you purchased new bedding (mattress or foundation) from "Hoot Judkins" and have it delivered to your home, our delivery team will gladly remove any old bedding (mattress or foundation). Please note that the removal of old furniture only applies if new bedding is delivered by "Hoot" Judkins Furniture. Also, we are only able to remove the same number of bedding pieces as purchased (one mattress purchased means one mattress returned). Unfortunately, my delivery teams cannot remove old furniture. We recommend that you call your city or town to determine the best method of disposal, or search out a local charity or consignment store that may be able to pick up your furniture and benefit from its reuse. 

Do you deliver furniture?

Yes, we offer delivery and shipping depending on where you live. We have two zones:

  • Northern California Residents: We offer curbside and in-home delivery with assembly at a minimum cost of $80. Rates are based on zip code and are flat fees regardless of the number of pieces. This service is performed by Hoot Judkins employees using our own trucks. Contact Us for Delivery Quote.
  • Continental US Residents: We offer curbside, threshold, and in-home white-glove shipping services using an independent shipping contractor. Contact Us for Shipping Quote. The minimum shipping fee is $300.

For more information visit Delivery and Shipping Information.

  •  
Do you ship furniture out of state?

We offer curbside, threshold, and in-home white-glove shipping services using an independent shipping contractor. Please Contact Us for a quote.

 

Curbside Shipping (Continental US): 

  • Hoot Judkins will provide a shipping quote based on the number of pieces, size, and weight of each piece. The minimum fee is $275.
  • Hoot Judkins will use an independent shipping contractor to ship items boxed to your curbside. 4-Hour delivery appointments will be made in advance.
  • The customer is responsible for the removal and disposal of packaging.
  • Returned items and warranty claims are subject to management approval and will be shipped at the customer's expense.
  • Shipping in-stock furniture takes approximately 3-6 weeks.
  • The customer must agree to terms of shipping and returns in advance.

Threshold Shipping (Continental US): 

  • Hoot Judkins will provide a shipping quote based on the number of pieces, size, and weight of each piece. The minimum fee is $300.
  • Hoot Judkins will use an independent shipping contractor to ship items. The driver will bring the boxed items and place them inside your front door. 4-Hour delivery appointments will be made in advance.
  • The customer is responsible for the removal and disposal of packaging.
  • Returned items and warranty claims are subject to management approval and will be shipped at the customer's expense.
  • Shipping in-stock furniture takes approximately 3-6 weeks.
  • The customer must agree to terms of shipping and returns in advance.

White-Glove Shipping (Continental US): 

  • Hoot Judkins will provide a shipping quote based on the number of pieces, size, and weight of each piece. If items require assembly, a quote will be included to perform this service. The minimum fee is $350.
  • Hoot Judkins will use an independent shipping contractor to ship items. The driver will bring the boxed items into the home. Packing will be removed and disposed of. Items will be placed in the home in the desired location. 4-Hour delivery appointments will be made in advance.
  • Returned items and warranty claims are subject to management approval and will be shipped at the customer's expense.
  • Shipping in-stock furniture takes approximately3-6 weeks.
  • The customer must agree to terms of shipping and returns in advance.
Can I pick up my furniture?

Sure and it will save you money! You can pick up or "will-call" your furniture. Bring a blanket or padding to protect your furniture and vehicle.

  • Will call hours: Mon-Fri are 10:00 am - 5:30 pm; Sat 9:00 am - 4:30 pm; Sun 11:30 am - 4:30 pm. Please call 30 minutes prior to arrival.
  • No contact will call is available. You are welcome to come into our store. Or, you may stay in your vehicle and call us when you arrive. No signature is required.
  • Customers choosing to "will call" their purchase are responsible for providing any needed padding and supplies necessary to secure their load. "Hoot" Judkins employees are not responsible for security loads. 
  • We do not assume any liability for "will call" merchandise once it has left our facility, other than warranty issues.
Can I see the furniture in person before I purchase it?

Yes! Visit our huge showroom at 1269 Veterans Blvd. in Redwood City. 

We stock the pieces as they are shown on our website. Stock status is shown to the right of the price (you have to click on the time to view the item detail). If it says, "In Stock As Shown" we have it in stock. If it says "Available To Order" it is out of stock but we can still order it.

If the item does not have a price on our website then it is a special order item. However, we probably have some variation or similar items by the same manufacturer in our showroom for you to see. 

What are Greener Choice Scores and Quality Scores?

Greener Choice and Quality Choice Scores are designed to help you make informed decisions while you shop. Use these scores as a tool to compare our products so you can make the best decision for your family. Our knowledgable sales team is happy to offer additional information on specific product. 

  • Scales range from 1 to 100, with 100 being the highest.
  • You will see the scores under Product Details on our website and on the blue price tags in our store. 
  • Quality scores reflect construction material, construction methods, and quality of the finish. It reflect how well the piece is made. 
  • Greener choice scores also reflect the packaging, where it is made, distance traveled to our store and the manufacturers green efforts at their factory. This score offers additional insight on its enviornmental impact. 
Do you offer financing or layaway?

We offer no-interest financing by Synchrony Bank* for 6, 12 or 18 months. When you finance with Hoot Judkins Furniture, you will have a single card dedicated exclusively to your home-related purchases. Accepted at over a million locations nationwide, the Synchrony HOME Credit Card program brings together home-related retailers and offers promotional financing for more opportunities to transform your home. See Financing Options for terms and details.

For online purchases, you have the option in check-out to select financing through PayPal. PayPal offers either 4 interest-free payments or 24 months with interest. Select the PayPal payment option and select Pay Later. You will be prompted to login to your PayPal account and you will see the payment options. *Subject to credit approval. 

In addition, we offer you a flexible layaway plan to assist with your furniture purchase. Our layaway program locks the price of the furniture for up to 90 days at no cost to you, and we do not charge interest or fees even if the price of the furniture goes up. No credit check is needed. All you need to do is make equal weekly or monthly payments during your layaway period. Once you have fully paid for your purchase, you will be ready to take delivery. If you would like to setup a layaway plan, please consult a sales associate in-store or by calling us at (650)-367-8181.

Why is your store called "Hoot" Judkins and what is the owl holding in the logo?

Over 60 years ago, our store was founded by a Bay Area native named "Hoot Judkins". His childhood nickname was Hoot and eventually had his name legally changed. Hoot started his business as "Hoot" Judkins Paint and Wallpaper in San Francisco in 1962. The logo is an owl holding a paintbrush under its wing. Hoot bought a few unfinished pieces of wood furniture for people to paint. However, he quickly learned that the wood furniture sales were outpacing the paint sales. The store was promptly changed to "Hoot" Judkins Furniture, an unfinished wood furniture store. The original owl logo remains in our marketing today.

Will you custom build furniture?

Yes. Over half of our sales are custom orders. We do not offer built-in installation. We do create furniture that looks built-in in your choice of wood, color, style and size! That is how we save you money!

Here are some typical scenarios:

  • Custom size cabinets, bookcases and wall units.
  • Custom size and style kitchen and dining tables.
  • Custom upholstery on furniture such as sofas, sectionals and chairs.
  • Custom finishing and painting.
  • Custom LED lighting.
  • Modifiying bedroom furniture to specific sizes or heights.
  • Style-Your-Own furniture allows you to choose from preset options to create an affordable furniture designed by you.
Please contact our store for more information on custom furniture and services. 
Why buy real wood furniture?

Real wood furniture is any wood furniture made out of materials that are NOT particle board or Medium Density Fiberboard (aka MDF).

  • Shopping real wood furniture is a better value per dollar spent. 
  • It is built with quality materials and is constructed to last longer. 
  • It is better for the enviornment because the piece will last longer and won't end up in a landfill. 
  • You often will have choices in wood, style, size and color. 
  • Real wood is a healthier option because you won't be exposed to harmful chemicals found in particle board and MDF. 
View all