Birch Universal Step Drawers in Pecan

Delivery & Ordering Information

We accept the following credit cards:

Delivery Area

Local delivery services are available throughout Northern California- charges based on distance.

We do provide an in-house delivery service throughout the greater Bay Area and some parts of Northern California including the Tahoe area.
Please ask our staff for more information about delivery.

Minimum delivery charge: $70.

Pick Ups

You may place your order on line then pickup your items at one of our stores.

Return Policy

Most items purchased at "Hoot" Judkins are returnable for a refund so long as:

• The item was in stock at the time of purchase.
• You have your sales receipt.
• The item is in the same condition as it was when it was purchased
• No more than 10 days has elapsed from the date of purchase.

The following are non-refundable:

• Special orders.
• Custom finishing.
• Modified pieces (such as adding locks, cutting shelves or drilling holes).
• "Red Tag" or clearance items.
• Delivery or setup charges.

Please note that if an item was purchased by cash or check, a refund check will be mailed within 7 to 14 days. All returns are subject to management approval. If you have any questions or concerns, do not hesitate to contact us online or call one of our stores.

Any custom service or modifying including custom staining and blending must be paid in full before service will be completed.

Delivery Policy

• Prior to your delivery, please have the area cleared where your new furniture is to be placed.
• "Hoot" Judkins will confirm an approximate delivery time the evening prior to the delivery. Every effort will be made to arrive within this time period.
• Set-up of merchandise is not included unless specified on the sales slip (a fee will be applied).
• Please notify your salesperson if your new furniture needs to be carried up stairs. Furniture will only be brought up stairs if there is a notification on your receipt.
• Delivery personnel are prohibited from re-locating your existing furniture or household items.
• If you are not home during the specified delivery time a second delivery charge may apply.
• "Hoot" Judkins assumes no liability for inadequate delivery access.
• Storage fees will be added to invoice if merchandise has not been picked up or delivered within thirty days after notification of arrival of goods.

Will Call Policy

• Will call hours: Mon-Fri are 10:00 am - 5:30 pm; Sat 9:00 am - 4:30 pm; Sun 11:00 am - 4:30 pm. Please call 30 minutes prior to arrival.
• Customers choosing to "will call" their purchase are responsible for providing any needed padding and supplies necessary to secure their load. "Hoot" Judkins employees are not responsible for security loads.
• We do not assume any liability for "will call" merchandise once it has left our facility, other than warranty issues.
• Storage fees will be added to invoice if merchandise has not been picked up or delivered within thirty days after notification of arrival of goods.

Sales Tax

• Sales tax for our store locations is 9%. Sales tax for merchandise delivered to California addresses will be assessed at the local rate for the delivery address. On-line orders placed for delivery to California address will be assessed at 9% at checkout and adjusted before actual payment is processed to the correct local rate.